The simplest of tasks can have the greatest impact on your bottom line. Yet, those are the ones that typically get forgotten the most. Let's put them on auto-pilot!
I am happy with this program and the thoroughness of the team. We are already receiving feedback from clients who have not ordered in a while. We are also getting reviews, based on order follow-ups that PlanProphet is sending out.
Continuously staying in touch with dormant accounts is critical in ensuring maximum retention of existing business. On a daily basis, PlanProphet will identify and automatically check-in on buyers that haven't ordered in 6, 8, 10, or 12 months, attempting to recapture their attention. On average, we'll reactivate 5 dormant accounts every month.
Exactly a week after a job is completed, an automatic notification is sent to your customer inquiring about their experience and asking for a google review. This will provide important insights into the relationship with your customers, leading to a better customer experience. In addition, PlanProphet's post-sale behaviors provide a simple way to automatically boost your google reviews. To ensure that frequent buyers don't get asked too often, you'll be able to adjust how many months to wait before we inquire again.
An automatic order confirmation is sent to your customers by the end of the day, providing more details about the order they submitted. For maximum flexibility, order confirmations can be customized to pull and share any data included on your print MIS's work order.
Once an order is completed, your customer will be notified automatically, letting them know if the order is ready for pickup or is scheduled to be delivered or shipped. This will help increase order management efficiency within your organization.
"One of the things we utilize it for is to send out requests for a Google review about a week after the job goes out, and we've added probably 50 reviews in the last year. We average probably 3 reviews a month from that, so it's really helped boost the search engine side and seems to help with the organic side of search.”
The sky is truly the limit with PlanProphet's customer experience automations. You can create unlimited behaviors to adjust to your specific organization's needs.
(DEFINE JOURNEYS IN YOUR CENTER FOR SALES AND PRODUCTION WORKFLOWS)