Elevate your Front of the House (FOH) experience.
FOH covers everything that your customers experience when they interact with your business. By default, aesthetics plays an important initial factor in your FOH customers’ experience. Examples are the way your website looks, the staff’s uniform, the shop’s lobby decoration, delivery truck branding, email signatures, or phone greetings.
Not so evident, but an even more significant attribute to FOH is the structure and consistency in which your team interacts with your audience, first during the lifecycle of a quote or an order and subsequently during their tenure as a customer. The challenge here is that unlike the aesthetics component of FOH, a month’s terrific effort at improving it will not guarantee future recurring rewards. Instead, it requires a culture of continuous daily grind and discipline. Sadly, even the most willing and efficient salesperson or customer service rep will need to take a day off or have urgent fires to put out. When such inevitabilities happen, who’s going to follow up on pending tasks or nurture relationships? The Achilles’ heel of customer experience lies in the repeatable consistency of great efforts.
Combining our team’s industry experience with our award winning software, PlanProphet’s consultants will work with your team to understand your shops’ needs and draft a comprehensive program that is guaranteed to bring your FOH to another level.
CoreBridge Software is a dynamic company specializing in providing innovative software solutions to the print, signage, apparel, and similar industries around the globe. With a focus on efficiency and scalability, CoreBridge stands out in the realm of cloud-based systems. Their flagship product, often recognized for its user-friendly interface and robust functionality, streamlines business processes, enhances productivity and enables real-time data access and management.
The company’s mission is to empower organizations to manage and grow their business with simplicity, autonomy, and efficiency, while providing a sense of community and purpose for employees and clients. CoreBridge Software’s commitment to cutting-edge technology and continuous improvement has positioned it as a global leader in its field. Discover more at Corebridge.net
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses streamline and automate various aspects of their sales, marketing, and customer service processes. It provides a unified platform for managing customer data, tracking leads, nurturing customer relationships, and facilitating collaboration among teams. With a focus on scalability and customization, Salesforce empowers organizations to enhance productivity, gain insights through analytics, and deliver exceptional customer experiences. Discover more at salesforce.com.
Print Reach’s software suite of well-known products include Midnight MIS, Printer’s Plan MIS, MyOrderDesk, and most recently, Print Reach Pay. With powerful features and rich APIs, their print, mail and web-to-print software allows companies to easily control all facets of their business operations. The long-trusted and revolutionary technology allows companies to leverage their investments to gain a competitive edge and strengthen customer relationships with ease and efficiency. Discover more at printreach.com.
DirectMail2.0, a marketing technology firm, revolutionizes direct mail campaigns with omnichannel marketing and digital platform integration. Partnering with printers, mail service providers, and agencies, DM20 offers 14 integrations that modernize direct mail. They are also launching DM20.ai, an industry-first predictive analytics platform for enhanced omnichannel marketing through machine learning. Founded in 2016, DM20 has processed 1B mail pieces and executed 40,000+ digitally integrated campaigns. Discover more at DM20.com.
(DEFINE JOURNEYS IN YOUR CENTER FOR SALES AND PRODUCTION WORKFLOWS)